Refund Policy

Last Updated: July 28, 2026

At Mamof, we strive to ensure that every “Selected & Curated” purchase meets your expectations. If you are not entirely satisfied with your order, we are here to assist you. Our return and refund procedures are designed to be transparent, fair, and consistent with the purchase conditions presented on our Site.

SECTION 1

30-Day Return Window

We offer a 30-day return policy, which gives you 30 days after receiving your item to request a return. To be eligible for a refund or exchange, the request must be initiated within this 30-day timeframe.

SECTION 2

Eligibility Criteria for Returns

To ensure a successful return, your item must meet the following conditions:

  • It must be in the same condition as received—unused and undamaged.
  • All original tags, labels, and security seals must remain attached.
  • It must be returned in its original packaging.
  • A valid receipt, invoice, or proof of purchase is strictly required.

SECTION 3

Return Process

To start a return, please follow these steps:

  1. Contact our customer support team first at [email protected] to obtain a return authorization.
  2. Once your return is approved, we will provide you with specific instructions on where and how to send your package.

Return Address: All authorized returns must be sent to our official facility in Portugal:

THUMBGEEK TECNOLOGIA, LDA
Rua Antão Gonçalves, nº 89, Lj, Cascais, Lisboa, 2750-152, Portugal

Note: Items sent back to us without prior return authorization will not be accepted. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

SECTION 4

Return Shipping Costs & Scenarios

Customer Remorse (Change of Mind / Personal Preference / Ordered the Wrong Item): If you wish to return an item for one of these reasons, you will be responsible for arranging and paying the actual return shipping costs to our facility in Portugal.

Restocking Fees: We do not charge any restocking, administrative, or hidden fees for returns.

SECTION 5

Damaged, Defective, or Incorrect Items

If your merchandise is damaged, defective, or incorrect upon arrival, please contact us immediately at [email protected] within 48 hours of delivery.

Required Proof: Please include your order number along with clear photos or videos of the damaged goods and the shipping packaging.

Resolution: Once verified, we will arrange a replacement or a full refund.

Return Costs for Damaged Goods: Mamof will cover 100% of the return shipping costs for any damaged, defective, or incorrect items. We will provide a pre-paid shipping label or fully reimburse your shipping expenses.

SECTION 6

Refund Processing Time

We process all approved refunds within a strict timeline:

Internal Processing Time: We will issue and process your refund within 3 to 5 business days after inspecting and approving your returned item.

Bank Processing Time: Once issued by us through PayPal, it typically takes 5 to 10 business days for your bank or payment service provider to post the refund to your account.

SECTION 7

Refund Method and Amount

Original Payment Method: All approved refunds will be credited exclusively to the original payment method used during checkout, either the original card processed through PayPal Advanced Card Processing, or the original PayPal account. For security and fraud prevention reasons, we cannot issue refunds to a different card, account, or payment method.

Refund Amount: You will be refunded the full purchase price of the product. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

SECTION 8

Non-Returnable Items

Regular artificial flowers and greenery may be returned when they meet the conditions in Section 2. The following items cannot be returned:

  • Custom-made or personalized products (special orders).
  • Gift cards.

For sale or promotional items, the regular return and refund policy applies unless a different condition is clearly disclosed before purchase or otherwise required by applicable consumer protection law.

Contact Information

If you have any questions regarding our Refund Policy, please contact us:

Email: [email protected]

Company Name: THUMBGEEK TECNOLOGIA, LDA

Physical Address: Rua Antão Gonçalves, nº 89, Lj, Cascais, Lisboa, 2750-152, Portugal

Phone Number: +351 913605767

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (ET)