Questions, answered clearly.

Artificial flowers are botanical interpretations rather than living stems. We prioritise layered colour, varied petal shapes, natural spacing and flexible stems over glossy repetition. Review all product images, dimensions and material details before ordering; small differences in shaping are part of the finished character.

Flowers are packed closely to protect them in transit. Remove all wrapping slowly, separate leaves and petals with clean fingers, and introduce gentle curves into wired stems. The arrangement should gain volume as you work around it. See our Care Guide for the full process.

Dust gently with a clean makeup brush, soft paintbrush, microfiber cloth or a hairdryer on its cool, lowest setting from a distance. For a mark, test a hidden area before using a barely damp cloth. Do not soak, scrub or use bleach, alcohol or household cleaning sprays.

No. Do not place stems in water unless the product page expressly confirms compatibility. Water may rust internal wire, loosen adhesive or damage fabric, foam, latex and Real Touch finishes.

Only when the product page specifically identifies the item as suitable for outdoor use or UV resistant. Indoor products should remain protected from rain, strong wind and prolonged direct sunlight. Even outdoor-rated pieces last longer in a sheltered position.

Many artificial stems contain wire and can be curved gently. Cut only when the product description confirms a wired, cuttable stem, and use suitable wire cutters rather than household scissors. Avoid sharp creases or repeated bending at one point.

Artificial flowers do not produce pollen or require fragranced flower food, which may make them a practical alternative to fresh flowers. They can still collect household dust and contain product-specific materials, so we do not describe every item as allergen-free.

Mamof flowers are decorative objects, not toys or edible products. Some pieces may include wire, adhesive or small detachable parts. Keep them out of reach of children and pets who may pull, chew or swallow components, and check the product page for material-specific information.

Only the items expressly listed in the product title and description are included. Mamof is currently focused on artificial flowers and greenery; a vase or display vessel is not included unless the product page clearly states otherwise.

We currently ship only to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, PO Boxes, APO, FPO or DPO addresses. A valid residential or commercial physical address is required.

Orders normally require 1–3 business days for handling. Standard Shipping takes an additional 7–12 business days, for a typical total of 8–15 business days. Expedited Shipping takes 3–5 business days after handling. Business days are Monday through Friday, excluding holidays.

Standard Shipping is free storewide. Expedited Shipping is available for a flat rate of $29.99 USD. The selected method and final order total are shown before payment.

No additional import duties or taxes should be requested at delivery. Applicable duties and taxes are included in the price charged at checkout. If a carrier unexpectedly requests a customs payment, contact [email protected] before paying it.

Standard orders are shipped with USPS or UPS. Expedited orders are shipped with FedEx or DHL. The carrier used for a particular order may depend on the destination and service availability.

When your order is dispatched, we will email a tracking number and carrier link. You can also use our Track Your Order page.

Carrier systems can take 2–5 business days to display the first movement after dispatch. If tracking has not updated after five business days, contact us with your order number.

You may request a change or cancellation within 12 hours of placing the order. Email us as soon as possible. We cannot guarantee a change once processing has begun or the parcel has entered the carrier network. If shipment cannot be stopped, the regular return process applies after delivery.

Items from one order may ship separately to avoid unnecessary delays. Each parcel will have its own tracking number when multiple shipments are used.

Check the delivery location, household members, neighbours and building management first. Carriers occasionally complete a delivery scan shortly before the parcel is physically available. If it still cannot be located, contact us promptly at [email protected] so we can investigate with the carrier.

You may request a return within 30 days after delivery. Eligible items must be unused, undamaged and returned with their original tags, labels and packaging. Proof of purchase is required.

Email [email protected] before sending anything. We will review the request and provide authorization and return instructions. Items returned without prior authorization may not be accepted.

Mamof covers return shipping for verified damaged, defective or incorrect items. For a change of mind, personal preference or incorrect size selection, the customer pays the actual return shipping cost to our facility in Portugal. We do not charge a restocking fee.

Contact us within 48 hours of delivery with your order number and clear photographs or video of the item and shipping packaging. Once verified, we will arrange a replacement or full refund and cover the applicable return cost.

After an approved return is inspected, Mamof processes the refund within 3–5 business days. Your bank or card provider may then require another 5–10 business days to post the funds to the original payment method.

Available options are displayed at checkout. We accept PayPal. PayPal Advanced Card Processing supports Visa, Mastercard, American Express, Discover, Diners Club and Maestro. Apple Pay and Google Pay are also available when supported by your device, browser and the options displayed at checkout.

No PayPal account is required when a direct credit or debit card option is displayed. Choose one of the card payment options available at checkout.

All Mamof transactions are processed in U.S. Dollars (USD).

No. Applicable taxes and duties are included in the checkout price. Standard Shipping is free; if you select Expedited Shipping, the $29.99 USD charge is displayed before you submit payment. We do not add undisclosed handling fees after checkout.

The website uses SSL/TLS encryption, and payment credentials are handled by PayPal according to the method selected. Mamof does not store your full credit or debit card number.